Carriage & Conditions

We aim to provide you with a good, reliable service and high quality products that you are completely satisfied with, and therefore we ask you to read the following terms & conditions carefully before placing an order with us. Please note that these terms & conditions have been updated on 05/06/08.

Making a purchase

You can place an order on our shop page at any time of the day or night, but if you prefer, you can order by telephone between Monday and Friday, 9am - 4pm by ringing our dedicated Wheatgrass ordering line 01981 241336.

Please include with your order:

• A phone number where you can be contacted on the due delivery day
• A full correct name, address and postcode. No delivery can be made without these details, and no liability can be accepted for deliveries misplaced due to an incorrect address or postcode.
• Your credit or debit card details for payment. We accept Visa, Mastercard, Maestro, Delta, Solo and Electron cards
• Special instructions, signing & checking deliveries: We require your delivery to be checked and signed for on receipt, but if you cannot sign for it, please ensure that there will be someone who can check and sign for it on your behalf. Unsigned deliveries can only be agreed with us on the understanding that Aconbury Sprouts Ltd will not be responsible for any loss or damage to the delivery. Please read the section below on signing & checking deliveries before agreeing to receive your delivery unsigned or unchecked.

Terms & Conditions

Delivery Schedule

Despatch days: Monday - Thursday
Delivery days: Tuesday - Friday

Orders received by 12 noon will be despatched the same day for delivery on the following day between 9am and 5pm. Orders received after noon will be despatched the following day except Thursdays when fresh items will be despatched on the following Monday for delivery on Tuesday to avoid being in transit at the weekend. Saturday deliveries are possible but incur a surcharge of £33. Fresh items are covered and protected by secure packaging in sturdy boxes.

If your order hasn't arrived between 9am and 5pm on the scheduled day of delivery, please contact us within 24 hours.

If we are out of stock, we will let you know and send the goods as soon as they are available.

Signing & checking deliveries

Upon receipt of your order you will be asked to sign for the goods received in good condition and the correct quantity or weight as ordered. Our priority is to make sure that all our goods reach you in good condition. All of our trays of fresh wheatgrass, snow pea shoots and similar perishable items leave our site in good condition, in boxes the correct way up.

Very occasionally a sub-standard product or a product that has been damaged during transit may reach you. If this occurs, when you receive the delivery and are asked to sign please add 'damaged item' stating which item is damaged, e.g. '1 tray' or 'bag seed' under your signature.

If you need to get a neighbour to sign for the delivery, please ask if they can check the perishable items in the delivery for you. If this is not possible, and you require the delivery to be left without being checked or signed for, please note that we cannot accept responsibility for claims of loss of the whole order or damage on perishable items.

If you have received a sub-standard product or product that has been damaged during transit, please contact us within 24 hours to notify us of this and if damage has occurred we will credit you, or replace the goods free of charge.

Prices

We update our prices regularly, and the prices which apply will be those stated on the website at the time of order. Payment in British pounds sterling only.

Credit Card Security
SSL encryption is installed at this site to ensure your credit and debit card details are safe. We also take credit or debit card details by telephone.

Privacy Policy
We do not disclose buyer information to third parties. All information is collected lawfully under the Data Protection Act 1998. It is used only and directly by Aconbury Sprouts to facilitate the despatch of orders. We may also use contact information to elicit feedback about our service and send out occasional newsletters.

Cancellation Rights
For non-perishable items, there is a 7 working-day cancellation period from the day following receipt of goods. Customers are required to send notice of cancellation in writing, by fax or email, and return the goods unopened and undamaged within 30 days. The return can be arranged by Aconbury Sprouts, and will be charged at cost. A full refund will be made within 30 days of receipt of goods.

This cancellation period does not apply to our perishable items.

Complaints
Aconbury Sprouts Ltd aims for full customer satisfaction. However, if you are not completely happy with your purchase, or any part of our service, then please contact us within 48 hours of delivery by email at info@aconbury.co.uk, or write to us at Aconbury Sprouts, Unit 4, Westwood Industrial Estate, Pontrilas, Hereford, HR2 0EL. It will be dealt with within 7 working days.

Carriage Charges

We deliver direct to your door throughout the UK, via overnight courier. Our carriage rates depend on the weight of the consignment, and the delivery location. Our website calculates this automatically when you place an order via our shop, but to help you decide what to buy and how much it will cost to send, please see carriage charges on the following tables:

If you are ordering a book or 1x500g or 1-5x100g packet of seed only with no additonal items to a UK address we send this by post for a reduced carriage price of £3.95.

Due to the nature of our products, we cannot only accept orders for perishable items for some offshore destinations. For delivery further afield of non-perishable items, such as growing kits, organic grain or compost, please call us for a quote.